Liberal Principles and Minority Rights Essay Example for Free

Liberal Principles and Minority Rights Essay Liberal Principles and Minority Rights BY shax0521 We live in a world with differences, biases and hindrances we tend to take into account to be able to cope up with the changes happening around us. These differences could be between races,religion, culture, language, etc. But within a country, these differences also exist. Most countries are composed of diversed culture that divides the society to the majority and the minorities that establishes cultural differences related problems. It is often heard that minorities are deprived from certain freedom and the majority avails most of the best previleges that could e given. Minorities are often Judged by different steoreotypes and prejudices that establishes conflict between the groups. The main point of Prof. Hans Ingvar Roth, head of the sweden research team of the University of Lund in his article Liberal Principles and Minority rights, minority groups particularly in a liberal democratic society should be able to deal with the existing problems confronting their existence and culture in relation to the liberal principles through group-targeted measures. These group-targeted measures will be further explained throughout the article critique. The purpose of this paper is to give a brief summary of Roths article Liberal Principles and Minority Rights, what are the liberal principles of a liberal democratic society how it affects the condition of the minorities and my point of view as a reader. It will also tackle the different features of a liberal society, the problems encountered by minorities and the possible solution to the problems. In other words, the life of the minorities in a liberal democratic society. According to Roth, inequalities in modern western societies are faced by the inorities particularly ethnic, racial and religious which sometimes seen to result to discrimination. The minorities are confronted by social, political and cultural inequalities which were percieved to be the consequences as a memberofa liberal democratic society. Moreover, the majority enjoys the benefits and priveleges that were given by the society. In relation to this, to know the reason why these inequalities occur, we must know the grass roots of this condition. Roth stated in his article his definition ofa liberal democratic society. According to him, a liberal democratic society is charcterized by the certain institutions or norms that are seen among many of its citizens as essential guidelines for the organization of society. A liberal democratic society has its liberal principles namely, majoritarian democracy, free moblity, market economy, meritocracy and neutrality. The first principle is the majoritarian democracy or the rule of many . This concept of democracy implies disadvantages to the minorities because literally, it shows how minorities are outnumbered by the majority in terms of their cultural survival. As stated in the article, this idea of democracy have serious consequences for defenseless minorities. Furthermore, another liberal principle which is a burden to minorities is free mobility where people get to move freely without any intent hindrances but it has its limit in reality. Roth expounded it as the ideal of open borders for refugees from non- european countries in contrast to the migration policies implemented on various principle is the easy access of majority population into minority territories that could threaten the cultural survivability of the latter which is also dependent upon its eography. Moreover, the market economy as a principle which assumes freedom of choice that is considered to be the prevailing model for arranging economic activities systems in liberal societies. Roth added that according to many of his critics, the market economy could lead the majority to cultural supremacy over the minorities where the former has more access to important resources that could affect the cultural life of a country. It is considered to be the most efficient among other economic systems. Another liberal principle is meritocracy. According to Roth, merit should administer the appropriation of employment and places in higher education. This implies that the majority will dominate the labour-market of the society and eventually earn the highest ranks in offices. This would result to the alienation of the minorities in any encounter of several forms of higher education because the majority gets the best priveleges they could have in the society. In addition, Roth cited another principle which is neutrality or even-handedness. This occurs when the government doesnt interfere with certain policy decisions uided by religious views or substantial philiosophies of life and this kind of action implies contradiction to relgious minorities and securalism in some way influence the society. The abovementioned principles in any circumstances could stand in conflict with one another. As we have tackled the 5 principles of a liberal democratic society, it is also important to know some features of this kind of society which could have significant consequences on the cultural standing of different minorities in the society. The first feature is lingua franca which refers to having a common language in the society for he people have one language they could use to communicate with each other. Roth stated in his article that the language is an important element for the cultural identity of a group. Eventually, the language of the majority will be the lingua franca due to its long history in the country and the minorities must accept it and use to be able to communicate with others. However, this doesnt mean that the languages from the minorities cannot be recognized as official languages in significant bailiwick of society such as education or law. Another feature of a liberal democratic society is nation building. Roth referred it as the creation of various institutions, traditions and spheres of society in which it will be affected by the long history of the majority group. In this case, it stresses that even without ethnic or cultural nationalism; the majority culture is advantageous because of its historical standing in the society. According to Roth, cultural preservation of minority groups depend on the members itself. They should have the best interest in maintaining and preserving their culture. A part from Roths article tackled about the shared values in the ulticultural debate for minority rights where possessing a secure cultural belonging could be valuable in a way that it is an important condition to an individual well being or it could be a crucial part of a ones personal identity or as a framework adapting the majoritys culture and integration or affiliate with the majority on the other side. However, they have one common view that minority groups should not face anu unfair or excessive burdens in maintaining their cultures. Furthermore, if a minority group had encountered am intense discrimination from the other groups in he society, they should pay for the serious cultural disadvantage that the minority group faces. In other words, cultural diversity should be reagarded as a valuable objective for the whole society and a shared public responsibility to secure the preservation of the minority culture. However, if a certain minority in question have encountered no grim history of discrimination, and its cultural changes was due to voluntary change of its own members, it conditions become more unclear. The members itself should pay the price of maintaining or preserving their culture given hat they have been attracted to the majority culture. In addition, the majority is not coerced to share a costs of preserving that particular minority. As discussed earlier, there are ethnic and religious minorities in a society and their situation could be less favourable in certain conditions. Roth emphasized in his article that cultural influence by the majority usually occurs to the minorities that live in so-called open agricultural territories, small in size and the history of discrimination. Furthermore, it was stressed that shared language, religion and a istory of discrimination or an idea of geographical location make the minorit group maintain their culture. There are minority groups that prefer to attain independence and others to lower their claims and instead strive for various forms of cultural autonomy. In the entire article, the two main problems of minorities in relation to the liberal principles are cultural preservation and problems of integration. According to him, problems of preservation arise when liberal principles such as free mobility and the endorsement of a market economy may threaten a traditional form of community life. Due to the dominance of the majority in terms of size, resources and historical standing, these principles work to their cultural advantage. Furthermore, the practice of having a lingua franca gives more disadvantage to the minorities in terms of preservation of their own language. The abovementioned problems has its group-targeted measures so that the minority culture will survive. These are metaphors the fence, the ladder, the springboard and the plane. With these meaures, there could be a continous existence of minority groups in liberal democratic societies. Through the fence it ould take form of exceptions from laws that burden traditional cultural practices or even property rights that would prevent majority population from buying lands from the minority territories. In addition, Roth used the cultural autonomy with regards to certain forms of legislation such as family as an example of a fence which protects the minority from being influenced by the family customs of the majority. Another measure is the ladder wherein group representation should be practiced by religious and ethnic groups in order to have a level of representation in the society. This metaphor can neutralize and attenuate unfair thresholds or hindrances such as blind spots, various forms of animosity, stereotypes and nepotism. To be able to gain entrance in the main sphere of society in spite of the diminish this hindrances in the remote future. The first measure or method is called the springboard that would present opportunities to minorities such as labour market and higher education in instances that they face discrimination and prJudices in the society. According to Roth, the springboard is not enough for minorities to be able to enter to such society that is hy the plane was created. It is considered to be the supplementary method of the springboard. It aims to alter engrained and stubborn attitudes and habits among the majority population through information campaigns and cross-cultural meeting places. From what I understand in the Roths article, inequalities of minorities in the society are caused by the liberal principles. I agree on it due to the different situations presented in the article. These principles namely majoritarian democracy, free mobility, meritocracy, market economy and neutrality are advantageous to the ajority population and affect the minoritys cultural preservation. The articles premises are still valid according to the current situations in most western countries. His interpretation of the evidences presented were likely to lead us to the same conclusion that the liberal principles should be improved rather than to replace them with something different in order to solve such inequalities in such society. His arguments regarding the disadvantages of the minorities in the society such as the lingua franca where the majoritys language will be the official language of the ociety and meritocracy where the majority gets the highest ranks in the offices had the biggest impact to me which I agree on. If we compare it to the philippines, a non- liberal democratic country but compose of a majority and minorities, due to the geographical boundary and size of population of christians with tagalog as their language is considered to be the official language of the country, officially called as Filipino and in terms of meritocracy, the muslims as a minority experience biases regarding employment in government and other fields of offices because of different stereotypes, prejudices and discrimination.

The Truman Doctrine and the Marshall Plan

The Truman Doctrine and the Marshall Plan THE TRUMAN DOCTRINE AND MARSHALL PLAN SHAPING AMERICAN FOREIGN POLICY AMERICAN FOREIGN POLICY This research paper presents and overview for the change caused by the well-known Truman Doctrine and Marshall Plan The Truman Doctrine and the Marshall Plan was the impetus for the change in United States foreign policy, from the isolationist to the internationalist; therefore, we were drawn into two wars of containment and into world affairs. The Truman Doctrine led to major change in U.S. foreign policy from its inception- aid to Turkey and Greece- to its indirect influence in Korea and Vietnam. On March 12, 1947 President Truman gave his message to congress requesting 400 million in emergency aid for the unstable governments to Turkey and Greece. This marks the beginning of what we now know of as the Truman Doctrine. Within this message Truman said: â€Å"I believe that it must be the policy of the United States to support free peoples who are resisting attempted subjugation by armed minorities or by outside pressures.† â€Å"I believe we must assist free peoples to work out their own destinies in their own way.† â€Å"I believe that our help should be primarily through economic and financial aid which is essential to economic stability and orderly political processes.† (Jentleson) The presidents address alternated the warnings of the dangers of communism in specific areas, which were the gateway to Europe and the Middle East. President Truman never pertained to the Soviet Union, but in speaking of violations of the Yalta agreement of â€Å"totalitarian regimes† he made it very obvious who his objective was. The Truman Doctrine imitated the directing assumption of the U.S. Cold War policy. The immediate need of this statement was critical because of the crisis in the country of Greece. This crisis was because Britain announced that they could no longer assume the economic and other burdens of continued participation in Greek affairs. Politically, the United States realized that the United Nations could not guarantee peace. Economically, the Truman Doctrine recognized that the plans that had been developed during the war were not adequate enough to rebuild and rehabilitate war-torn countries of the world. There needed to be something more to ensure that these countries would be stable enough to resist Communist pressure. The Truman Doctrine implies that the responsibility that America had for the economic welfare for these war-torn countries did not end immediately after the war. The economic aid that President Truman proposed totaled about $400 million. President Truman knew the United States was the only country that could aid in this economic hardship of Greece and Turkey. Truman argued that the United States could no longer stand by and allow the forcible expansion of Soviet totalitarianism into free, independent nations, because American national security now depended upon more than just the physical security of American territory. Rather, in a sharp break with its traditional avoidance of extensive foreign commitments beyond the Western Hemisphere during peacetime, the Truman Doctrine committed the United States to actively offering assistance to preserve the political integrity of democratic nations when such an offer was deemed to be in the best interest of the United States. Just a few months later, June 1947, at Harvard University, Secretary of State George Marshall announced a plan in his commencement speech. This plan is the Marshall Plan: â€Å"In considering the requirements for the rehabilitation of Europe, the physical loss of life, the visible destruction of cities, factories, mines and railroads was correctly estimated, but it has become obvious during recent months that this visible destruction was probably less serious than the dislocation of the entire fabric of European economy.† â€Å"The truth of the matter is that Europes requirements for the next three or four years of foreign food and other essential products-principally from American-are so much greater than her present ability to pay that she must have substantial additional help or face economic, social, and political deterioration of a very grave character. The remedy lies in breaking the vicious cycle and restoring the confidence of the European people in the economic future of their own countries and of Europe as a whole†¦Ã¢â‚¬  â€Å"It is logical that the United States should do whatever it is able to do to assist in the return of normal economic health in the world, without which there can be no political stability and no assured peace. Our policy is directed not against any country or doctrine but against hunger, poverty, desperation, and chaos.† The Marshall Plan was the primary plan after WWII of the United States for rebuilding in creating a stronger foundation for the countries of Western Europe, June 5, 1947, the reconstructive plan was established. The United States responded to the crisis in Europe for four reasons. First, Europe had been a great market for American goods; without a prosperous Europe, the United States might have suffered a severe economic depression. Second, Western Europe might have used socialist or Communist methods to rebuild their country without the help of American aid, in which the United States leader considered that undesirable. Another reason was due to the United States was beginning to understand that Western Europe appeared to open to influence by our principal rival, the U.S.S.R. Finally, European fears of the World War II foe would lessen only if the Germans were integrated into a larger Europe by rebuilding Western Germany as a buffer against further Soviet expansion. Then the U.S. co ngress gave $13.1 billion of the $29 billion Western Europe asked for. Seventy percent that was distributed by the Economic Cooperation Administration was spent for goods in the U.S. As cold war tensions heightened in 1949 the largest amounts went in order of Great Britain, France, Italy, and West Germany. The funds increasingly went into military expenditures rather than industrial rebuilding. In April 1948, the plan had now been in operation for four years. 7 billion in U.S. dollars were given to aid in economic and technical assistance to European countries that had joined in the Organization for European Economic Cooperation (OEEC). By 1952, West Germany was independent, rearmed, and economically booming, West European industrial production stood 35 percent above prewar levels. The economy of every participating state had grown well past pre-war levels by the time the plan had come to completion. The Marshall Plan left a legacy of U.S.-European friendship, transatlantic cooperation, U.S. engagement in Europe, and bipartisan U.S. support for that engagement. That legacy has guided U.S.-European relations ever since, and it serves as a beacon for the Euro-Atlantic Community today. The Marshall Plan was not only used to aid Europe in June 1947, again used on March 16, 1961, when the Cold War was at its greatest height and lastly used on March 14, 2002 at the request of President Bush with the events of September 11th â€Å"war on terrorism. The third and final President to request aid from the Marshall Plan was President George Bush, March 14, 2002, due to the war on terrorism events of September 11th. Later, President Bush addressed the Inter-American Development Bank announced the largest increase in foreign aid assistance in 40 years of $5 billion dollars. To quote from the Presidents speech, The growing divide between wealth and poverty, between opportunity and misery, is both a challenge to our compassion and a source of instability. Even as we fight to defeat terror, we must also fight for the values that make life worth living; for education and health and economic opportunity. The President was clear. However, that the new funds would be used for countries that root out corruption, respect human rights and adhere to the rule of law, as well as encourage open markets and sustainable budget policies. The most important question which development professionals must answer in order to make the aid system produce better and more sustainable results are this: what structures, what systemic pressures, and what incentives will overcome the inherent characteristic of human nature in all societies that opposes transformational change because it can be so threatening? One of the sad lessons we have learned through painful mistakes is that transformational change in a poor country cannot be imposed from the outside, not by the UN, not by the Banks, and not by donor governments. There must be national leadership and local support for transformational change to remove the impediments to microeconomic reform, to clean up corruption in the political system, and to make public management more accountable and transparent. What causes this leadership to form and act should be a question of considerable interest to us. Part of the answer lies in the nature of the incentive system in the internatio nal aid community. When the stability of fellow Western democracies was at stake, the Marshall Plan applied also to American principles. Much of Europe was devastated by the end of WWII. Most of the 60 million casualties among WWII were residents of Europe. Devastation of Europes agriculture led to conditions of starvation in many parts of the continents. Damaged railways and bridges left them economically isolated. The U.S. was the only major power whose infrastructure had not been harmed in WWII because we had entered the war later than other powers. During this time, the U.S. saw the fastest period of economic growth in the history of our nation due to American factories supporting both our allies and our own war effort. The health of the economy was reliant on trade. Aid from the Marshall Plan was mostly used by Europeans to purchase manufactured goods and raw materials from the U.S. George Marshall determined that providing economic stability to Europe would also provide political stability. When aid was offered, the European countries refused due to having already organized the program themselves. Thus, the process of European integration was started, and the economic and political foundations were laid for the stable, prosperous, and democratic Europe we know today. Different regions require different approaches. One great lesson of the Marshall Plan is that it was designed specifically to meet the critical needs of a particular place during a particular moment in history. It worked because Europeans were uniquely able to make it work. People need to find modern ways of solving current problems. We need to mention also that Americans and others tried to replant NATO in other types of soil during the fifties and sixties. I dont think those approaches worked very well. This is another reason to be cautious today. WORKS CITED EUROPEAN RECOVERY PROGRAM. 2009. History.com. 12 Dec 2009, 01:12 B.W. Jentleson, American Foreign Policy: The Dynamics of Choice in the 21st Century, 3rd edition (2007), W.W. Norton . Facts Sheet prepared by the Office of Policy and Public Affairs, Bureau for European and Canadian Affairs, . The Marshall Plan. 5/12/97 Fact Sheet: The Marshall Plan. 20 Jan 2001. The State Department, Web. 12 Dec 2009. . U.S. Department of State Diplomacy in Action. Truman Doctrine, 1947. The Office of Electronic Information, Bureau of Public Affairs, Web. 12 Dec 2009. .

The Consequences Of Passive Listening English Language Essay

The Consequences Of Passive Listening English Language Essay Passive listening occurs when a person is fully aware of a lecture, Conversation, or something audio that is going on in his or her presence but the person does not react to it. This essay is going to attempt to explain in details the consequences of passive listening. A passive listener does not interrupt the speaker or perform any action whatsoever at the same time in which the speaker is delivering his or her speech. In most cases, a passive listener does not nod his or her head, make appropriate facial expressions, and make eye contacts with the speaker or any other action that indicates whether a person is paying attention or not. When a person concentrates on making non-verbal cues (nodding, eye contacts and so on), then he or she is probably not paying much attention in other words, listening passively because those actions come naturally to a person who is actively listening i.e. he or she does not have to concentrate on doing them. In some cases, passive listening is associated with students in the class room. A student who is listening passively to a lecture barely pays attention to details but at the end of the lecture, the student tends to remember 10% or less of the information passed through during the lecture session. This is because although the student was not paying much attention to the details, the student will zone in and out of his or her mind at regular intervals and in the process accidentally take in some valuable information. Usually, passive listening in students is caused by a dull lecture or an interruption in which a student is attracted to for example, cell phones. It is not always the fault of the lecturer because some topics are uninteresting by nature. Despite all the reasons and excuses a student might have for his or her lack of interest during lectures, the consequences for this action will have to be put into consideration because it can adversely affect a persons academic participation and result. Listening passively without checking in on a conversation to verify whether or not you have correctly received the message often leads to deviation from accuracy in communication. By merely being in a conversation without insinuating questions or active accounts that divulge the speakers real message, a persons personal ideas might begin to mold about the probable implication of the message instead of the tangible meaning. An example is when an apprentice technician joins the audience in an inaugural lecture. If he listens passively, he will only superintend to get wind of the sounds, he will be unable to meaningfully identify the spoken cues, talk less of correctly interpreting what has been said. This will result in errors in the p ersons solutions or answers. If a person is listening passively, then the person is not speaking. Effective communication allows both the message sender and the receiver to express themselves in an even exchange of ideas. A passive listener positions an indirect comparison to a cobblestone, you can see it and you know it is there, but it seems incapable of absorbing anything that you are saying. The reason why passive listening is mostly associated with students is because it occurs mainly with teenagers. Passive listening requires a lot of focus because a passive listener severely focuses on what he or she is listening to but is not doing anything apart from listening meaning he or she is not absorbing any information. The strain on unmonitored focus affects a persons ability to understand. A person can store information correctly in the brain only when both the mind and brain of the individual are relaxed. Straining the brain to listen without any interest on details therefore results in a persons lack of understanding, wastage of time and possibly head ache or brain clogging. Some other practitioners of passive listening techniques are those attempting to learn a foreign language the audio way that is through an mp3 player or an audio CD player. This is common because when advertising these products, the marketing team make promises of satisfying results to whoever uses them. They include attractive slogans like learn French the easy way just by listening to this audio CD while finishing your chores. If a person is performing a task while listening to something, then the person is listening passively. The shocking truth is that passive listening cannot get a person to fluency in a language because it ever rarely produces any good results. What is even worse is that it will not help the ability of the person to understand the language he or she is attempting to learn. It is a fact that a passive listener is unable to correctly store, interpret and recall information, this fact also applies to a language learner who is listening passively. In plain words, a language learner who is listening passively will not be able to store, interpret and recall what has been said because language learning needs some amount of focus and understanding. In some cases, a person does not deliberately listen passively to a lecture or speech, passive listening can occur due to absent mindedness. In this situation, the source of this action is either the speaker or the listener. The speaker can be the cause of passive listening in an individual if his or her voice volume is too low and the listeners will have to strain their ears to listen. There will come a point in time when the listeners will finally give up on listening to the lecture because they are tired of straining their ears and the rest of the valuable information the speaker has to deliver will pass by the listeners ears and go to waste. There is also the case of complexity. When the speaker is using too many complex words or unnecessary issues and details, the listener tends to zone out and start to imagine all sorts of consequences for the discussion at hand and in the process missing out on some of the important key points. The listeners can also be at fault because at tim es, they focus on passing judgment on the speaker, topic or lecture so much that they forget the currently important speech they are supposed to be actively listening to and as a result they listen passively and miss out on the most important parts of the lecture. In my research I have learnt that the word consequence means outcome. The outcome of an event can be both good and bad since everything that has an advantage has a disadvantage. Everything I have mentioned on passive listening so far has been negative but it also has its own advantages. People have a medley of reasons to listen passively by due deliberation, in other words, by choice. Passive listening by choice does not occur amongst teenagers only; it is a mode of listening adopted by a lot of people in this world since an era before now. The positive thing about the variety of people that adopt the passive listening mode is that most of them use it in their leisure hours not when they are supposed to be listening to something important. For instance, after a long days studying and sports, a teenage high school girl finally freshens up to go to bed. As she lay on her bed, it is possible that the sleep does not come to her eyes immediately. This is an appropriate time to adopt passi ve listening. The girl can play a slow music that makes her feel relaxed and comfortable to assist her exhausted mind in getting some rest and sleep. Judging from the intention behind playing the slow music, the appropriate mode of listening is passive. This is because the girl might be very well into the music but she will only listen to the soothing waves of sounds the music is producing without making an attempt to pay attention to the lyrics. Another instance is when a house wife is struggling with the daily household chores while her husband is away at work and her kids in school. She can play any type of music she sees fit while she works and she will get the job well done in no time because her attention on both the work and music will be passive. The positive results that passive listening produce here is that it will help the girl get some sleep without stressing her mind about it since she will not be paying attention, and it will help the house wife to get the job done wi thout feeling bored and lonely. In conclusion, the main points mentioned above is that if passive listening is adopted when listening to lectures or something important, it is considered to be a bad habit because it produces negative results. If passive listening is adopted when listening to an mp3 or radio then it is positive and even recommended.

Insights on Style :: Style Writing Styles Essays

Insights on Style A writer sits down on his hickory brown leather upholstered chair in a lowered den of a cape-cod house in the country. He slips his bifocals up the ridge of his nose and pulls his typewriter with both arms to a comfortable typing distance. He is now ready to write and write with style. He has in mind that his certain eloquence will provide cohesion, concision and elegance that will be clear and concise so the reader will be able to determine exactly the message he is portraying. He begins with the intent to be clear, concise and understood. Making an impression on a reader is the idea I have about style. When a completed composition is read, there should be a feeling of understanding and comprehension about a certain idea, thought or consciousness. But, â€Å"Who can confidently say what ignites a certain combination of words, causing them to explode in the mind (Strunk and White, pg. 66)?† This is true in most cases; it is not the combination of words that cause a mind to stir but the way it creates thought and stimulus that create an explosion. There is a conscious effort required to give a work of writing style. Two major contributions to the subject of â€Å"good writing† are the books Style: toward Clarity and Grace by Joseph M. Williams and The Elements of Style by William Strunk Jr. and E.B. White. Before I explain about what it is I gained from these two books about style I want you to get an overall, summed-up insight to the books. Strunk Jr. and White have an idea and knowledge of â€Å"g ood writing† and call it style. In their book, The elements of Style, I can depict it like this: they give you the paint, paintbrush, canvas and the tools and say â€Å"This is what style is made of.† Williams, in his book paints a picture and says â€Å"this is style,† leaving the color out and letting that be determined by the reader. â€Å"We visibly organize essays, articles, reports, memoranda into paragraphs, subsections and major sections to signal readers that we have finished developing one part of an idea and are moving to another, to a new thought.

Mendin Wall Essay -- essays research papers

Walls Have Two   Ã‚  Ã‚  Ã‚  Ã‚  In Robert Frost’s “Mending Wall,'; he shows a man views about a wall. The man names both pros and cons of having the wall. He also hints at how a wall might affect a particular society. The poem is a conversation between two neighbors on either side of a wall. The main speaker’s conversation shows his views about the purpose of the wall, and it’s effectiveness to either bring people together, or it’s tendency to separate them.   Ã‚  Ã‚  Ã‚  Ã‚  The main speaker’s conversation shows his feelings about the purpose of the wall. His monotonous feeling toward mending the wall shows his reluctance to having the wall. In his conversation he explains that there is no need for a wall because, “My apple trees will never get across and eat the cones under his pines'; (25). Since the speaker can find no reason for the wall he questions his neighbor on it’s purpose. And the other speaker can only answer with, “Good fences make good neighbors'; (27). With this answer the main speaker considers the fact that the wall must have no real purpose. Since the wall is not “walling'; anything in or “walling'; anything out (33).   Ã‚  Ã‚  Ã‚  Ã‚  Though the speaker sees the wall as having no purpose, he does name at least one good thing about it. The thing that he views as being good about the wall is it’s Moo...

Pizza USA Term Paper Essay

Abstract This case involves Pizza USA, a small independent chain restaurant operation that offers both dine-in and carry-out services for customers that has received feedback for a potential change that will require the implementation of design process to add services. Currently, customers have indicated that they are pleased with the food offered by the restaurant but they would increase pizza purchases if a delivery service was available. This dilemma ties into two separate issues. First, in order to remain competitive within the industry, customer wants and preferences need to be heard. After all, if you cannot please your customer base, you will lose them. Secondly, the changes required must be done in a manner that combines data gathering and analysis and implementation of a plan that best suites this particular type of business in order to maximize success. Customer service has been a recurring theme in many discussions regarding business operations and management in recent weeks. The prevailing thought is that in order for your business to grow and be successful, you must identify what your customers want and find a way to deliver it. This paper will analyze and discuss how process design can be implemented to assist this business to achieve its goals. Within the process design analysis and discussion, several factors will be reviewed to include: identification of what customer satisfaction means to the business and how we can identify the things that are most valuable to customers, the potential net yield of achieving a high level of customer satisfaction and efficiency, and the characteristic of developing an efficient pizza delivery (from stove to door) system. The paper will also assess creation of market â€Å"advantages† to not only maintain but grow the customer base. Pizza USA: An Exercise in Translating Customer Requirements into Process Design In the last five years leading up to 2012, the Pizza Restaurants industry has experienced the results of a downturn in economy. Restaurants have been directly affected by changing market conditions such as changes in intense competition, decreasing consumer spending and an increase in overall health consciousness (Kalnins, A., & Mayer, K. , 2004). However, despite such overwhelming odds and challenges, businesses were able to overcome economic hard times by reinventing themselves through creative marketing and adjusting their menu’s to adapt to customers preferences (Kelso, 2012). This allowed the industry to recover effectively and consumer spending and market growth returned in 2010. As more consumers returned to the restaurants, overall demand increased. The U. S. Pizza industry averages about 410 million pizzas per year (Kelso, 2012). In 2012 alone, pizza sales are expected to reach an incredible $36. 1 billion in revenue which is a 3. 8 percent increase from the previous year (Kelso, 2012). This growth is expected to continue at a rate of 2. 9 percent per year through 2017. Based on gathered data, 97 percent of U. S. consumers have ordered food from a pizza restaurant or establishment within the past 12 months (Kelso, 2012). No matter how you look at it, pizza consumption is on the rise and creates an exceptional opportunity for success in this industry. According to Gregory Badishkanian, a CITI Analyst, the big three of the pizza industry: Pizza Hut, Domino’s, and Papa Johns are currently in position to increase market share. (Bloomberg, 2012). Although the big three comprise of 30% of the total pizza market, the remaining 70% comprise largely of other large chains with less market coverage and of course the smaller independent chains (Kelso, 2012). While the larger chains are improving profits independent chains are struggling to stay afloat amidst the fierce competition among the larger more established companies such as the big three (Kelso, 2012). Understanding this dilemma, it would be most prudent for any independent restaurant operator to maximize operations by insuring that internal process design enables not only efficient productivity but generates a process that is customer friendly and focused on customer’s needs and preferences (Kalnins, A. , & Mayer, K. , 2004). This would be critical in the business’ ability to survive in such a monopolistic type market. Successful operation within a smaller independent chain restaurant faces challenges that may not be as apparent to a larger and more established national chains. Pizza USA is a small chain operation that currently provides two services: dine-in and carry-out options. Customers have commented that if delivery services were added to the restaurant offerings, they would potentially buy more pizzas (Jacobs & Chase, 2011). Based on this information, it is apparent that the owner needs to assess his business operations and consider a process design that would include adding this service to current operations. The addition of delivery services would potentially require additional capital to finance changes and may involve the hiring of additional staff. However, revenue increases as a result of the added service would off-set the costs associated with these additions. Near and long-term implications would include survivability within such a competitive market. As a customer, the primary focus of my satisfaction with this type of business relates primarily to efficiency and the level of customer service provided. If delivery service was provided, the two areas that would be most prevalent in my mind would be the delivery time and the state of the pizza once received. Far too often, I’ve received delivered food that was warm and in some cases cold. Needless to say, I never contacted that restaurant again. The thing that would create a unique experience would be the restaurant’s ability to not only deliver within an exceptional time period but also to provide a pizza that is piping hot as it would be while dining in. Another aspect would be an incentive to order delivery by way of discounting or some type of rewards service. These are experiences that have not been typical in my experience with pizza deliveries. Method. The perceived situational analysis are as follows: Strengths-Due to the smaller nature of the business, It could potentially create a more personal experience for the customers thus increasing customer satisfaction; Weaknesses-As a smaller business entity, they have less resources and limited options in implementing changes to meet customer demands. Also, the business would be less tolerant of negative impacts that may result from changes compared to larger established chains with additional resources available; Opportunities-A stronger customer relationship tends to allow more flexibility due to stronger loyalty among satisfied customers. Loyal customers are willing to wait changes out rather than making an initial determination and moving on to another business; Threats-The primary threats are of course the larger and more established chains such as the big three. Again, due to resourcing issues, these smaller and independent operations have less flexibility and opportunity if changes become less than desirable. The primary causes and effects are business survivability and customer satisfaction. Although these two areas are mentioned separately, they are in fact one. If changes are not made to meet customer needs and preferences, the business risks losing clientele and eventual closure. The term customer loyalty has been described as a process of capturing how well an organization is performing in three critical market measures: customer retention, share of wallet, and price sensitivity relative to competitors (Jacobs & Chase, 2011). Studies have shown that customer loyalty relates directly to business success and survivability. There exists a major distinction between product design from the user’s standpoint from what may have been intended by the manufacturer (Jacobs & Chase, 2011). The main difference deals primarily with the intended versus perceived usefulness of a given product. In short, if the customer’s input is not considered, product or process design could potentially be a major waste of time on the from end of the planning cycle with even a worse outcome once in the market. Table-1 below indicates quick-serve satisfaction rates among the top companies in the market to include the big three (Verma, R. , & Thompson, G. , 1999). As you can see, each of the larger chains has high overall scores in customer satisfaction. Albeit, this is only one of many areas that could potentially be assessed. The independent chains can learn something from this data. The large chains didn’t survive the market and become who they are today without success in this particular area (Verma, R. , & Thompson, G. , 1999). Table-1 Although the case situation described is consistent with most other business operations, â€Å"what can be done to be more profitable? † it is unique in itself due the detail andlevel of changes discussed. There are probably 100 areas that could be looked at that deals with efficiency and customer satisfaction. However, for the purpose of this paper we will only analyze the above mentioned areas. If assessing profitability and customer satisfaction is an everyday occurrence, which is the case in most businesses, then this case could most certainly be considered as a preexisting situation. However, this paper has little to do with assessing a documented loss in profits or revenue streams so the evolution is unknown at best. There are many course concepts that can be applied to understand this situation. However the two most prevalent areas of operations philosophy that comes to mind are: Chapter 3-Product and Service Design and Chapter 5-Process Analysis. Quality Function Deployment (QFD) in chapter 3 discusses the process of getting the customer’s â€Å"voice† involved in design specifications (Jacobs & Chase, 2011). This concept and application relates to any and all industries and organizations. It is directly related a process of studying and listening to customers to improve upon a product or service (Jacobs & Chase, 2011). Measuring Process Performance in Chapter 5 primarily deals with how well a particular process is performing. This is accomplished by assessing many different types of metrics such as: productivity, efficiency, flow time, throughput, and value added time to name a few (Jacobs & Chase, 2011). In order to adequately analyze whether your operation is running efficiently, a system of measurement is required to assess the performance. Results/Discussion The problem of addressing the customers’ needs and preferences are easily solved. Immediately implement planning to accommodate your customers’ request for the added feature of delivery service. Consider the most efficient manner of transition to minimize disruption to current business operations while planning the change. Insure that additional feedback is solicited and gathered from customers to re-validate the need to add the additional service and proceed with design process reviews and analysis to achieve goals. This satisfies the earlier discussion regarding identification of what the customer really wants and prefers. The task of developing and implementing the plan is what is the most difficult. Recommend that the owner begins with data gathering methods such as GAP Analysis. This method is used to assess the business’ performance relative to the expectations of its customers (Jacobs & Chase, 2011). An additional form of Gap Analysis includes the benchmarking of certain industry standards and measures the business ‘performance against established standards within the industry (Jacobs & Chase, 2011). Questions to be asked would be: What are other smaller independent chains offering? Is delivery service a value added service or just a waste of money? What are the industry standards in regards to delivery times and what is considered acceptable to customers? Do have the resources to provide that type of service or will it require additional equipment, supplies, vehicles and staff? This will allow the owner to see where his restaurant is versus where he wants to be. Moreover, this would be an ideal tool to gather additional information from Customers to obtain additional feedback. It can be accomplished in many ways such as through paper or email mailers and in store surveys. The method selected would primarily depend on the owner’s available resources and preferences and of course size of targeted population. The follow-on recommendation is to conduct a cost impact and payoff analysis using a decision tree or what some would call a consequence diagram. This process allows the planner to map out several alternatives with different end results to assess risk (Jacobs & Chase, 2011). In essence it is a risk matrix. When planning or considering restaurant equipment purchases or even additional staff hires, this process could be beneficial in assessing the risks involved with each decision (Jacobs & Chase, 2011). Table-2 is a representation of a typical decision tree used to make informed decisions. As you can see, it is a process of identifying the problem (or situation) and working through several COA’s to determine what works best for you. Table-2 Implementation is the next step. I would recommend the utilization of responsibility charts to organize and manage tasks. Again, this particular tool is a type of matrix that lists all the projects and tasks to be completed while identifying certain responsible parties or stakeholders (Jacobs & Chase, 2011). In such a small business environment, it would probably be most beneficial for the owner to get all staff involved with the design process to obtain full buy-in.this can be accomplished through the use of this tool. Of all the steps involved with planning and execution, this is probably the most labor intensive due to the potential resourcing required. After plans are implemented, the owner needs to assess the customer reactions to the added service. Anticipating a given response and getting the actual response are sometimes two different things. Again, the same process used during the Gap Analysis can be used to capture post-implementation feedback from customers (Jacobs & Chase, 2011). The bottom line is that as a small business, you more reliant on customer loyalty than larger chains and operations. As a result, you must pay attention to any feedback received regarding your products and services, In this case we’re talking about pizzas but it applies in many other situations and industries as well. Once the feedback id obtained develop a smart and affordable plan and implement the plan. Once you have transitioned fully into your new plan, solicit additional feedback from customers to see how things are going. You may find other areas of your business operations that require attention. Customer feedback has to be a part of your daily operations. Without it, your business is at serious risk. References Kalnins, A. , & Mayer, K. , (Dec 2004), Franchising, ownership, and experience: A study of pizza restaurant survival. Management Science Journal, Vol. 50 Issue 12, p1716-1728, 13p, 3 Charts. doi: 10. 1287/mnsc. 1040. 0220 Kohli, A. , & Gupta, M. , (Apr 2010), Improving operations strategy: Application of TOC principles in a small business. Journal of Business & Economics Research, Vol. 8 Issue 4, p37-45, 9p Verma, R. , & Thompson, G. , (1999), Managing service operations based on customer preferences. International Journal of Operations and Production Management. Vol. 19 Issue 9/10, p891-908, 18p, 6 Charts Jacobs, F. R. , & Chase, R. B. (2011), Operations and supply chain management. (13th ed. ), New York, NY: McGraw-Hill/Irwin Kelso, A. , (Sep 2012), Survey: U. S. pizza market tops $40 billion, pizzamarketplace. com, Retrieved: 1 Mar 2013 http://www. pizzamarketplace. com/article/200667/Survey-U-S-pizza-market-tops-40-billion AP News, (Sep 2012), Analyst: Big pizza chains could take bigger slice, Bloomberg Business Week News, Retrieved: 1 Mar 2013 http://www. businessweek. com/ap/2012-09-18/analyst-big-pizza-chains-could-take-bigger-slice.

Community teaching work plan proposal Essay

Lorenz et al. (2005) define end- of –life as a chronologically indefinite part of life when patients and their caregivers are struggling with the implications of an advance chronic illness. Every person’s end- of – life trajectory is different and the need for quality healthcare services, hospital or homecare interventions, family and patient legal rights, government policies and regulations pose some challenges to some patients at the end of their life. Therefore, the provision of good end- of- life care should be driven mainly by the concern to enhance life at end- of – life. The important issues for policy makers and healthcare services planners and providers are to find a lasting solution that required client’s autonomy in decision making, excellent healthcare management, love and family support throughout the end- of-life period. Moreover, the healthcare industries should understand that the altitude toward the process of dying is a reflection of the social values the society placed on how its members are supported and cared for at the end-of their lives by nurses, caregivers, social worker, and counselor’s and doctors. Furthermore, the reason majority of our elderly people die outside their own home are due to the nature of the illness and the varying stages and changing needs of the patients, which required certain hospital setting or services that most home caregivers or family members are not trained for or capable to handle. Even with the emergent of palliative care programs and hospice programs, the majority of elderly people do not die in their home because of their preference to seek better care outside the home in order prolong their lives. Although, family members, friends, partners and neighbors commonly assist with the care of older relatives, but when the patient become chronically ill or disable and not responding to treatment, the better option is to transfer the patient to the hospital or home care placement. Before making these decisions most families or caregivers factors in other problems such as patients lack of financial support, patient condition becoming burdensome to the care givers both financially and times spent in taking care of the patient. Furthermore, family members knowing that the patient is at the point of dying at any moment, the best option would be to place the patient in the hospital or homecare setting where the illness would be managed with special care and less painful services and with dignity before they die. As a nurse, I would consider first the well- being  of my patient, treat all my patients with compassion and respect, respect patient’s right and confidentiality, maintain accurate patient clinical records and refrain from denying treatment to patients. On the issue of deciding how I would help my clients at the end –of- life care stage, would be based on the guidelines of the official positions taken by the American Medical Association on end- of- life- actions. AMA’s Code of medical Ethics ( AMA,2012-2013) which provides health care physicians with a guidelines on how to deal with issues regarding end- of- life, likewise the nurses ANA;s Code of Ethics (2001) also have a guide line on what is expected from nurses when confronted with end of life issues. However, these actions should be based on clients wishes, such as Do- Not- Resuscitate Orders, Futile Care process, Quality of Life, Withholding or withdrawing life – sustaining medical treatment, Optimal Use of Order- not to intervene and Advance Directives in clients living will, health care treatment plan, health care power of attorney and do not resuscitate at home. Furthermore, we all know that some people are contented to leave decisions regarding their death in the hands of the others. By doing so, they expose themselves to the unnecessary treatments and restrictions. Family members are often forced to make decisions about life- support and treatment without knowing whether their loved one would have wanted these interventions. I would help the patient and the family plan and make the appropriate ethnical choices in accordance with the Hospice and palliative Nursing Association directives. Also, knowing the end – of –life often involves risks and ethical dilemmas such as in withdrawal of life- sustaining treatment like dialysis or feeding tube and the large need of doses of opioids, I would address the patients need based on ANA guidelines, which stated in the case of administering opioids on end-of- life patient, nurses must use effective doses of medications prescribed for symptom control and nurses have a moral obligation to advocate on behalf of the patient when prescribed medication is insufficiently managing pain and other distressing symptom. The Agency for Healthcare Research and Quality (AHRQ) 2011 CQG series between elderly patients under the palliative care and family evaluation of Hospice care patients who have died, shows the extensive evidence and numerous interventions available for patients in palliative care, such as  applying many types of medications and other interventions to treat pain are supported by strong evidence of reductions in pain severity and helps to prolong patients life. On the other hand, patients who are in Hospice care before death has a lot of complaint from the family members and noted that 18.2 percent of the family members stated inattention to the needs of their love ones and support from hospital among hospices varies from 12.6% to 21.4%, and 9 percent of family members reported that their need for emotional support was not met. References AMA’S Code of Medical Ethics-American Medical Association. www.ama-assn.org/go/codeofmedicalethics. Code of Nurses Ethics for Nurses-American Nurses Association. www.nursingworld.org/codeofethics.